The Spa environment is relaxed and serene. We ask that you respect other guests by keeping your phones in vibrate or silent mode.

We advise that you arrive 15 minutes prior to your scheduled appointment. If you arrive late for your scheduled appointment time, we will do our best to accommodate you; however, we may be unable to provide the full service in the time remaining. Due to our 24-hour cancellation policy, you will still be held responsible for the full-service fee.

Haute Custom Beauty Gift Cards are available and can be applied towards the purchase of products or services. To purchase, visit the spa or call us.

There are official complain forms from the “Catalan Government” at your disposal, if required.

Age Requirements

The minimum age requirement for access to the Spa is 18 unless accompanied by an adult.

Accidents or Injuries

The Haute Custom Beauty Spa should not be liable for any accident or injury suffered by a guest.

Health Conditions

Please advise us of any health conditions, allergies or injuries that might affect your spa experience when you make a reservation. If you are pregnant let us know, there are treatments specifically designed for pregnancy.

Cancellation Policy

We require 24 hours for the cancellation of any service, otherwise the service will be billed in full.

All prices include all taxes.

Prices and treatments are subject to change without notice.